Terms of Service

1. The parties and the agreement

These terms are an agreement between you and PrinceMemoAgent ("we", "MemoAgent"), which operates the service at princememoagent.com.

Using the Service means you accept these terms and the privacy policy. If you do not accept them, please do not use the Service. When we make a material change to these terms, we ask you to accept the new version before you carry on.

2. Eligibility

The Service is intended for people aged 18 and over, and opening an account requires a statement to that effect. A minor may take part in a family memorial at an adult's invitation and under their responsibility, but may not open an account or buy a subscription.

3. What the Service does

MemoAgent lets a family gather memories, photos, recordings and conversation history of someone who has died, and build from them a personality profile ("DNA") that drives an AI persona you can talk with, alongside a living album and a memorial page. A second product, "A Voice for Generations", does the same for a living person who chooses to preserve their own story.

The Service is for personal and family use. Commercial use requires our prior written approval.

4. Your statements as the creator of a memorial

When you create a memorial you state that:

• You are a family member of the person being remembered, and you are an heir or acting with the heirs' agreement.
• You have the consent of the close family to create the memorial and to use the materials.
• To the best of your knowledge, the person did not object to such use in their lifetime.
• You have rights in the materials you upload, or permission to share them.
• You are responsible for other people who appear in the materials, including in photos and messages.

We rely on these statements and do not verify them. A participant who joins a memorial accepts an equivalent statement about what they contribute.

5. Intellectual property and the licence you grant

The content stays yours. The photos, recordings, videos, texts and memories you upload are yours, or belong to whoever provided them. We acquire no ownership in them.

What you allow us to do with them. You grant MemoAgent a non-exclusive, royalty-free licence to store, copy, process, translate and display the materials, and to pass them to the providers listed in the privacy policy, solely in order to run the Service for you: building the personality profile, holding the conversation, creating the album and the life story, and cloning a voice if you agreed to that. The licence is limited to those purposes, does not include marketing use, and ends when the memorial or the account is deleted.

Marketing use of a memorial, or of the name or likeness of the person being remembered, happens only with a separate written consent from the family, and never by default.

The platform is ours. The code, design, marks, prompts and method belong to MemoAgent. The personality profile built from your materials is provided for your use within the subscription, and may not be copied or used outside the Service.

Moral rights. The materials are presented with respect and in keeping with the purpose of the memorial. If you believe a use infringes a moral right, contact us under section 10.

6. Disclosure: the persona is artificial intelligence

The persona is a technological tool based on artificial intelligence. It is not the person, and its answers are not their words. Every conversation screen carries a notice saying so explicitly. The persona answers only from the materials the family provided, and may be wrong, repeat itself or leave things out.

The Service is not psychological treatment and is no substitute for it. If using it becomes hard for you, stop and speak to a professional. In distress, in Israel: ERAN, 1201, around the clock.

7. Voice cloning

A voice is cloned only with a separate, explicit consent, and only from recordings the family uploaded. A voice is biometric data: the recordings are sent to a provider in the United States for that purpose alone, the cloned voice is used only inside the Service and cannot be exported, and it is deleted at the provider when the memorial is deleted. The Service must not be used to clone anyone's voice without permission.

8. Prohibited content

You may not upload, or create through the Service:

• Content you have no right to, or identifying details of living people without their consent.
• Unlawful, threatening, inciting or abusive content.
• Content meant to mislead, defraud or impersonate a living person.
• Use of the persona to defame a living person or attribute to them things they did not say.
• Attempts to extract the prompt, bypass the safety limits or scrape the Service.

9. Family dispute

If a family member who is a spouse, child, parent or sibling objects to the memorial or to the use of particular material, and tells us so in writing with proof of the relationship, we will suspend the public display of the memorial and the disputed material until you reach agreement or a court decides. The memorial itself is kept in the meantime and is not deleted. We are not a party to the dispute and do not decide it.

10. Notice and takedown

If you hold rights in content that was uploaded, or you appear in it and do not want to, send us a notice at memoagent@princememoagent.com including: your details, identification of the content and where it appears, the nature of the claim, and a statement that it is true. We will review it and reply within 7 business days. Where a notice appears justified on its face, the content is suspended pending review.

11. The life cycle of the data

While the subscription is active, the memorial and its content are available. When the subscription ends, a 30-day grace period begins in which everything stays available and reminders are sent. After that the account is suspended and the content is kept but not accessible. Final, irreversible deletion happens 60 days after the end of the grace period, about 90 days from the end of the subscription. Renewing at any stage restores full access.

We keep the data for as long as it is needed for the Service, and do not promise to keep it forever: a subscription that ends, an account that is deleted, or the closing of the Service will lead to deletion. Anyone who wants a copy for themselves can export their data at any time from the account settings.

12. Deletion and export

The account owner can delete a memorial, or the whole account, from the account settings. Deletion removes the photos, recordings, videos, conversations and cloned voice from all our systems and from the storage and voice providers, and cannot be undone. Payment records and the record of consents are kept anonymized, as the law requires. A full export of the account data is available from the same screen, once a day.

13. Prices, subscription, renewal and cancellation

The Service is sold as a recurring subscription, monthly or yearly, at the user's choice, at the prices listed on the pricing page. Prices include VAT as required by law; a tax invoice/receipt is sent by email with every charge.

Automatic renewal: the subscription renews automatically at the end of each billing period (month or year) and payment is collected from the payment method provided, until cancelled by the user. Renewal can be cancelled at any time through the account page or by writing to memoagent@princememoagent.com; the cancellation takes effect at the end of the paid period, and access is kept until that date. No refund is given for a period that has already begun and been used.

Statutory cancellation: in accordance with the Israeli Consumer Protection Law, 5741-1981 and the Consumer Protection Regulations (Transaction Cancellation), the transaction may be cancelled within 14 days of the first charge. In that case the payment will be refunded minus a cancellation fee of 5% of the transaction price or 100 NIS, whichever is lower; and if substantial use of the Service was made with the user's consent (for example building an avatar, voice cloning or creating a narrated album), minus the proportional part of the service consumed, as required by law. A cancellation notice can be given through the cancellation page, by email, by phone or by post, using the details listed there and on the contact page.

The free trial period (7 days) precedes any payment and carries no cost, it can be stopped at any time with no charge and no cancellation notice required.

Payment by Bit transfer: during an interim period, payment may be collected via a Bit transfer instead of on-site checkout. In that case the subscription is activated and renewed manually after each payment is received and does not renew automatically, at the end of the paid period an additional transfer is required for renewal; a receipt is sent separately. The automatic renewal provisions above apply to checkout payments only, while the rest of this section (including the statutory cancellation right) applies to both payment methods.

14. Web collection, archive import and the WhatsApp bridge

At your request we can search for public material about the person being remembered and show you every finding for approval before it enters the profile. You can also import an official archive you downloaded from Meta. A further service, started by our team and with written consent, connects a WhatsApp device to pull conversation history; it uses an unofficial tool, contrary to WhatsApp's terms of service, and the connected number may be blocked. Choosing to use it is your decision and your responsibility.

15. Your account after your death

Under the Access to Digital Content After Death Law, 5784-2024: on a request from a spouse, child, parent or sibling, with a death certificate and proof of the relationship, we will transfer ownership of the account and the memorials in it, or delete it, as the applicants ask. Until that is settled the account is frozen and not deleted. You can write to us in advance naming the person authorised on your behalf.

16. Liability and its limits

We provide the Service with reasonable effort and in good faith, but we do not warrant that it will run without interruption or fault, that the persona will be accurate, or that content entrusted to us will not be damaged. We are not responsible for emotional reactions to using the Service, for interpretations of what the persona says, or for disputes within a family.

Subject to any law, our total liability to you on any cause whatsoever shall not exceed the amount you paid us in the twelve months preceding the event. This limit does not apply to damage caused wilfully or by gross negligence, to personal injury, or to any liability that the law does not allow to be limited. Nothing in these terms takes away your right to go to court or any right given to you by consumer protection law.

17. Indemnity

If a third party sues us over content you uploaded or over a breach of the statements in section 4, you will indemnify us for reasonable expenses we actually incurred, provided we told you of the claim promptly and let you take part in the defence. The indemnity does not cover anything caused by our own fault.

18. Governing law and jurisdiction

These terms are governed by Israeli law. The competent court in Israel shall have jurisdiction over any dispute. This does not take away a consumer's right to sue in the court of their own place of residence under consumer protection law.

The Hebrew version of these terms is the binding one. This English translation is provided for convenience only.

19. Changes to the terms

We may update these terms. A material change will be published on the site, an email will be sent to registered users, and you will be asked to accept the new version the next time you sign in. Continuing to use the Service after that acceptance constitutes agreement.

20. Contact

PrinceMemoAgent

Email: memoagent@princememoagent.com